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Yelp Review – EL SEGUNDO

Yelp Review – HERMOSA BEACH

Jim and Jack's Collision Center - EL SEGUNDO

Dency Nelson
Dency Nelson
19:10 12 Sep 19
I can’t say enough about the amazing experience I’ve had at Jim & Jack’s on several occasions in the past several months. Ritchie is everything you would hope for in a proud, family business owner. He is hands on and his caring and years of experience and ownership has trickled down to all of his employees. Jerry took care of me through the long process of waiting for parts from Tesla for a significant repair of my beloved Tesla Model 3. Every promise made was kept. Constant, regular updates were provided, and at the end of it all my car was ready for me before the expected date and, as promised, better than it was before my accident! It was detailed inside and out to showroom condition! A couple of months following the return of my car, I managed to scratch the trunk lid. I went back to Jim & Jack’s, only for their advice on just what I should do to make it brand new again as they had done such an immaculate job of paint match with my major repair. Without hesitation, with the pleasure they had in the quality of the work of the previous repair, they took care of me in this second go around! Extraordinary, customer friendly, service! Above and beyond! As I left today with my car, I thanked Ritchie & Jerry and said I was almost inclined to get in an accident again so that I could come back to Jim & Jack’s and be so well taken care of again! I wouldn’t even consider going to another collision repair service, and that’s coming from a driver of over 51 years and more than my share of needed collision repair work! Thanks again, Jim & Jack’s!!!read more
Stephanie Williamson
Stephanie Williamson
04:43 21 Aug 19
WOW! Just like new!! Jerry O. and the body shop team in El Segundo got my black Tesla Model 3 back to looking like the day I took delivery. Shine on top of shine! Jerry O was professional and friendly, and kept me informed of the repair progress. I couldn't be happier with the results and the experience. Thank you!read more
Michael Carey
Michael Carey
01:34 14 Aug 19
Dishonest. We were referred here by State Farm for a minor fender bender. It’s a long story, but Jim&Jack’s misled and tried to force us into totaling a very repairable car by claiming suspension damage (with no evidence) that was proven not to exist by another shop and was upheld by State Farm’s appraiser. Jim&Jack’s management was unwilling to discuss at all. This turned a very simple repair into a 2-month ordeal for us. Will not be back, ever.read more
Jason McCord
Jason McCord
21:15 24 Jul 19
Very happy with the service and friendliness here! They took care of my scratched up Tesla quickly and professionally. If you take your car in, I highly recommend Jerry Olivera. Very friendly and takes care of you. Will be coming back here if I ever need to again! (hopefully not?)read more
DAVE PARKE
DAVE PARKE
22:29 22 Jul 19
I am giving them this five-star rating because of the past service I have gotten there it's a very convenient clean and you can rent the car right there and return the car right there when you pick up your repaired vehicle however if your car is over 15 years old you'll have to go other places I was sent by Jim and Jack's to Cook's Collision Repair and they took very good care of meread more
Gilberto Simon
Gilberto Simon
07:42 22 Apr 19
They did a fine job cleaning the car. Definitely beyond standard service. They offered to call when the car was ready. The $28 for the in and out wash seemed a little steep....read more
Lyle Warren
Lyle Warren
06:49 22 Apr 19
It's My fault, I didn't realize the time and that my car wash would take so long. I had an important doctors appointment to make it to. The staff was super kind, pulled my car out of the line-up, and even offered to allow me to come back later. Super impressed!read more
Eric Lombera
Eric Lombera
03:22 21 Apr 19
Extremely satisfied with all Jim & Jack's personnel. They really exceeded my expectations. The process was such a breeze with their knowledgable and friendly staff walking me through every step of the way. They have earned my trust and I've now made them my go to body shop. Hands down they out do the competition by far in customer care . Thank you Carlos for keeping me well informed every step of the way.read more
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Jim And Jack's Collision Center - Hermosa Beach

Dennis Collins
Dennis Collins
04:32 22 Dec 18
Excellent service.
Mary Ann Dizon-Bundoc
Mary Ann Dizon-Bundoc
22:52 21 Aug 18
Was looking around for a body shop. Met Gabriel at the front desk of Hermosa Beach branch and decided to drop off our car here for repair. So far so good. Everything has been explained. Will write another review when I see the final outcome.read more
Erica Leon
Erica Leon
01:43 02 Jun 18
Taking my car in to be fixed has never been so easy. Great service.
Joanna De Anda
Joanna De Anda
18:23 20 Mar 17
My car looks PHENOMENAL!!! Hard to find a body shop these days that make you feel part of the family. The staff was So courteous an professional. The entire experience could of been a nightmare however Jim & Jacks took care of me from beginning to end. If you're looking for quality and GREAT customer service this is definitely the place to go!!!!!!!read more
allouna d
allouna d
14:42 04 Feb 17
Extremely honest and GREAT quality work. As a single mom I was hesitant going to a body shop. These people know what customer service is all about. I was kept informed throughout the entire process. My car turned out PERFECT! They even did a complete detail something I wasn't expecting. Do not hesitate to use there services you definitely will be 100% satisfied!!!!!!!read more
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